Terms of Service 2026

1. Introduction and Acceptance

These Terms of Service constitute a legally binding agreement between you and LifeSafety.ai Limited, a company registered in England and Wales. By accessing or using our cloud-based health and safety management platform, you agree to be bound by these Terms.

2. Platform Description

LifeSafety.ai is a health and safety SaaS platform offering risk assessment management, incident reporting, COSHH management, training and competency management, permit-to-work, audits, document control, plus artificial intelligence (AI) functionality.

3. Account Registration

You must be 18 years of age or older, have the legal capacity to enter into a binding contract, and provide valid registration data. You are responsible for maintaining the security of your account and for all actions taken under that account.

4. Subscription and Payment

Access is provided on a subscription basis. All plans come with a 30-day free trial. Fees are billed in advance and are non-refundable except as required by law. We provide at least 30 days' notice before price increases.

5. Acceptable Use

You agree to use the Platform solely for legal purposes. You shall not attempt to gain unauthorized access to the Platform or any information contained therein, or to transmit any viruses, trojans, worms, logic bombs, or other harmful programs or code. Nor will you attempt to reverse engineer the Platform or use the Platform to compete with LifeSafety.ai.

5.1 AI Features Fair Usage Policy

AI-powered features including but not limited to risk assessment generation, automated report analysis, and intelligent recommendations are provided subject to fair usage principles. LifeSafety.ai reserves the right to implement reasonable usage limits or rate restrictions on AI functionality to ensure equitable access for all subscribers and maintain service quality. Excessive or abusive usage patterns that materially exceed normal business use may result in temporary throttling or suspension of AI features. Enterprise customers may negotiate dedicated AI capacity allocations. We will provide reasonable advance notice before implementing material restrictions to existing usage patterns.

6. Customer Data

You retain all ownership rights to your data. You grant us a limited license to process your data solely for providing the Platform. You may export your data at any time. After termination, you have 30 days to export before data is deleted.

6.1 UK Health and Safety Statutory Requirements

Customers who use the Platform to enable compliance with health and safety legislation will remain fully responsible for that compliance and all obligations arising under UK law, including without limitation the Health and Safety at Work etc. Act 1974, the Management of Health and Safety at Work Regulations 1999, and the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR).

Specifically, you acknowledge your legal obligations to retain health and safety records for the statutory minimum periods prescribed by UK law, including: (a) accident books, accident records and other records of reportable injuries, diseases and dangerous occurrences: minimum 3 years from the date of the last entry; (b) COSHH assessments and related monitoring records: minimum 5 years, or 40 years where records are identifiable to individuals for health surveillance purposes; (c) asbestos-related records: minimum 40 years; (d) ionising radiation exposure records: until the person has or would have attained the age of 75 years, but in any event for at least 50 years.

Where your subscription terminates, you must ensure timely export of all data subject to statutory retention requirements before the 30-day data retention period expires. LifeSafety.ai accepts no liability for your failure to comply with statutory record-keeping obligations. We strongly recommend maintaining independent backup copies of all safety-critical data throughout your subscription term.

7. Intellectual Property

The Platform and all related IP are owned by LifeSafety.ai. You are granted a limited, non-exclusive license during your subscription period.

8. Service Availability

We aim for 99.9% uptime each month. We offer Enterprise SLAs. We constantly evolve the Platform and may change features with reasonable notice.

9. Limitation of Liability

To the maximum extent permitted by law, LifeSafety.ai shall not be liable for indirect damages. Total aggregate liability shall not exceed fees paid in the preceding 12 months. Nothing excludes liability for negligence causing death or personal injury.

10. Termination

You can end these terms at any time by going into your account settings. We can end these terms if you breach materially or with 30 days notice. You can export your data within 30 days of termination.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

12. Contact